IPTV FAQ 1

Since IPTV streams international programs to your TV via the internet, no satellite dish is required. Additionally, to be eligible, you need a broadband internet connection of at least 15.0 Mbps or higher.

IPTV FAQ 2

We have a 7-day refund policy.
If you are not satisfied with our service, you can request a refund at any time.
We will process your refund within 7 days.

IPTV FAQ 3

Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels.
If you experience any issues with EPG, please let us know.

IPTV FAQ 4

Our services use the latest H264 technology, offering the best compression and quality. The size of the French IPTV stream is approximately 8 Mbps. However, when changing channels, the H264 protocol may bounce slightly before starting to display the image. Therefore, a minimum internet connection speed of 16 Mbps is required, 30 Mbps for HD channels.

IPTV FAQ 5

If while watching a channel the service appears to have been paused, simply select and open another channel, then return to the original channel to see if it is playing, this may be due to a transmission interruption for a second, the software will stop under these conditions.

IPTV FAQ 6

First, check your network connection, restart your router and device, and then try again.

Second, if your network connection is stable, please check if your account is being used on other devices. You can view from more than one device at the same time.

IPTV FAQ 7

Please note that with the exception of MAG devices, one subscription can be used on multiple devices, but you can only watch on one device at a time.

IPTV FAQ 8

Your subscription becomes active from the moment you receive your activation credentials in your email.
Example: David subscribed for 3 months on February 1st at 11:55 PM and the activation credentials were received on February 2nd at 12:10 AM. David’s subscription becomes active from February 2nd at 12:10 AM for the next 3 months.

IPTV FAQ 9

Please use the speed test server below to test your internet connection, doing this several times throughout the day. This will give you a good idea of ​​your overall internet speed. A stable speed of 16 Mbps is the minimum requirement.
https://www.speedtest.net/

IPTV FAQ 10

Although almost all of our servers are stable, occasionally some channels may crash or not work for various reasons, but this isn’t permanent. Our expert engineers are always working to fix them.

Most of the time, these issues are temporary and caused by the following reasons: Customer internet fluctuations. A problem with the router/apps/client configuration in general. Your ISP has a problem. The channel is down on the server side. Server update/restart on our side (weekly performance required).

IPTV FAQ 11

We accept PayPal, VISA, MasterCard, 

IPTV FAQ 12

Sometimes you may experience buffering due to slow internet speed or high internet traffic.

Cause: The most common cause of buffering is a slow internet connection. This could be due to low internet speeds or other users monopolizing your home’s bandwidth.

Do you have a lot of users in your home? Disconnect them all and try again. The second reason is that you’re using Wi-Fi, which isn’t suitable for watching TV because you need a direct connection (LAN) to the internet to enjoy smooth, uninterrupted viewing.

Resolution: Connect directly to your router using a LAN (Ethernet) cable or a powerline adapter. If this isn’t possible, try moving the router box closer to the router. Change your Wi-Fi channel to avoid interference with nearby devices. If you experience buffering, press “pause” for 10-15 seconds and resume, most of the time this will eliminate the need for buffering.